Términos del servicio
TERMS & CONDITIONS
Customer Service:
English/Español
WhatsApp / SMS: +1 407-594-7054
Email: cs@rhythmicgymnastics.com
From 10 a.m. to 6 p.m. EST, Monday through Friday. Please use these channels for follow-ups, product and shipping information, and questions or changes to existing orders.
Payment
Our online store accepts Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, and Google Pay.
For payments via Zelle, PayPal, or Money Orders, please get in touch with Customer Service.
Price Policy
The prices in this catalog are subject to change without notice. In the event of price changes by our manufacturers, we may find it necessary to adjust our prices accordingly. While every effort is made to make sure all prices are accurate, in the event a pricing error occurs, and the correct price is higher we reserve the right to contact the buyer before processing the item at the higher price or cancel the order outright.
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SHIPPING POLICY
Processing and Shipping Times
Orders are processed Monday through Friday from 9:00 AM to 5:00 PM (business hours).
Orders received outside of business hours, on weekends, or on holidays will be processed on the next business day.
Please allow up to 24 hours for your order to be processed after receiving your order confirmation email.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Delivery Times
We partner with reliable third-party shipping carriers to ensure timely delivery of your order. However, once a package is handed over to the carrier, delays may occur due to factors beyond our control (weather conditions, carrier operational issues, customs processing, etc.). For that reason, delivery times are estimates only and cannot be guaranteed.
We are proud to report that approximately 98% of our deliveries arrive within the estimated delivery time.
Domestic and International Shipping Rates
Shipping rates and estimated delivery times will be calculated and displayed at checkout.
Shipping rates are determined based on package weight and dimensions, packaging materials, insurance costs, handling, destination zone, and current carrier rates.
International Shipping
We offer international shipping.
International orders may be subject to import taxes, customs duties, and VAT, which are assessed by the destination country once the shipment arrives.
These charges are not included in the product price or shipping cost.
Each country establishes its own import regulations, which may change without notice. We have no control over these charges.
If applicable, our shipping carriers will collect these fees on behalf of your country’s customs authority before delivery can be completed.
Order Tracking
Once your order ships, you will receive an email with a tracking number.
Please allow up to 12 hours for tracking information to become active.
Lost and Delayed Packages
All shipments are insured.
According to the insurance company policy:
- If the package has not been delivered within the first 21 days after the shipping date, it is considered delayed, unless the carrier officially confirms it as lost.
During this period, we actively monitor the shipment and work with the carrier to locate it. In many cases, delayed packages resume transit and are delivered within a few days.
- If the package has not been delivered after 21 days of the shipping date, it is considered lost, and we can file an insurance claim.
Once the insurance claim is filed, we can resolve the issue by either providing a replacement shipment or issuing a refund.
We do not offer refunds for carrier delays.
Refunds or replacements are provided only for lost packages and items damaged in transit.
Damaged Items
If you receive a damaged package or suspect that any item is damaged:
- If the package is handed to you directly by the carrier, please write “DAMAGED” next to your signature at the time of delivery.
- If the package is left at your door, mailbox, or usual delivery location, please contact us immediately upon discovery.
In any case, you must keep the original packaging and email us the same day of delivery at cs@rhythmicgymnastics.com, including clear photos of the damaged item(s) and the damaged box and packaging.
Failure to report damage on the day of delivery might prevent us from filing a carrier claim and may result in the denial of replacement or refund.
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Return Policy
If for any reason, you are not fully satisfied with your purchase, you may return it within 15 natural days. No exceptions. However, we must ask you to adhere to the following guidelines:
- - The customer will cover the cost of shipping back to the store.
- - All items must be returned in their manufacturer's original packaging, including the box, bag, barcodes, tags, and ID stickers.
- - The items must be in the same condition (brand new) as when they were sent to you.
- - Under no circumstances use scissors to open the manufacturer's packaging. All our products have resealable easy-open.
- - Make sure to pack all items into a cardboard box or bubble envelope so they are protected during transit.
- - If the items show signs of having been used, the return/exchange cannot be made.
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- All Returns must be shipped to:
Rhythmic Gymnastics, LLC.
4474 Drayton Ln
Oviedo, FL 32765
Please let us know the tracking number when you send the package back to the store.
Once our warehouse area confirms that the returned items comply with our Return Policy, you can opt for either a Gift Card to buy from our online store or a Refund.
Refunds are only made for the merchandise price (excluding shipping and handling) and will be issued to the same credit card used for the original purchase.
For refunds related to payments via Zelle, PayPal, or Money Orders, our Customer Service Team will contact the customer directly.
Regarding SPECIAL SALES and CLEARANCE, all purchases are final and have no returns/refunds.
Limited Warranty Policy
The products we offer are from prestigious and high-quality brands. However, due to the nature of their use, they are not unbreakable and should not be treated as toys.
For the warranty to be effective, the items must not be manipulated, or modified with objects that affect their performance, such as tape, decorations, etc.,
The warranty offered is for manufacturing defects only and will be handled directly by Rhythmic Gymnastics with the manufacturer.
All warranty claims must be sent to cs@rhythmicgymnastics.com, including your order number and including pictures, a description of the issue to understand and support the claim. According to the nature of the claim, the customer should provide any additional information (Serial Number, Batch, etc.) that may be, requested.
The customer may submit a warranty claim up to 60 natural days from the date of purchase.
The estimated response time frame from the manufacturer is 1-2 weeks.
Once the warranty has been approved by the manufacturer, you may opt for a coupon to buy again in our online store or a refund.
The amount of the Coupon or Refund will be only exclusively for the item(s) for which the warranty has been approved and will in no case cover shipping costs.
Back Orders
Every effort is made to ship orders complete. In the event we are temporarily out of stock of an item that you ordered, we will send out "in stock" products and the balance of the order will follow as soon as possible. Backorders older than 90 days will be automatically canceled unless there are special circumstances. International orders will be charged full shipping charges on backorders. Please specify if you would like your order shipped complete only.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear at the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Links To Other Websites and Services
This site may contain links to other websites that are not under the control of Rhythmic Gymnastics, LLC. Rhythmic Gymnastics, LLC has no responsibility for the linked websites nor does it necessarily endorse the linked websites. Rhythmic Gymnastics, LLC provides the links solely for the convenience and information of its site users.